ScopeSnap helps HVAC techs document unit conditions before service, capture install progress, and send professional reports to customers and warranty companies.
Start Free — 5 Jobs, No CardThey say improper installation. You know you followed the manual exactly. Before/during/after photos with timestamps would prove it.
The condenser fins were crushed when you got there. Without a before-photo, it's your liability now.
You service 200 units a year. Which one was the Carrier with the corroded evaporator coil? Your camera roll has 10,000 photos. Good luck.